Is the program relevant for small independent stores and multi rooftop groups?

Yes. The frameworks scale from single point stores to larger groups by standardizing processes, aligning metrics, and managing performance consistently across locations.

Do you cover buy here pay here or subprime topics?

Core modules apply to any used car retailer. For hybrid or buy here pay here models, pair the program with specialty tracks such as buy here pay here dealer training and subprime dealer training.

What deliverables and tools are included?

You receive checklists, SOPs, calculators, and scorecards including buy list templates, recon tracking, sales desk checklists, compliance calendars, and month end close routines.

How do we keep momentum after the training?

We provide a 30-60-90 plan, KPI targets, and meeting cadences. Many teams continue learning through events and articles to reinforce habits and update processes.

BHPH United - Buy Here Pay Here Dealer Education and Training for Subprime Auto Financing In House Financing Lease Here Pay Here Operations Compliance Leadership Marketing and Dealer Success Nationwide

Unlock the next stage of performance with our Used Car Dealer Training Program. Built for independent dealers, general managers, controllers, collections leaders, and service directors, this program blends real world tactics with proven frameworks so your store can perform with greater consistency, control, and profitability. From vehicle sourcing and pricing to underwriting, compliance, collections, and service operations, every module is designed to help you execute better and scale responsibly.

Whether you operate retail, buy here pay here, or a hybrid model, you will learn how to strengthen decision making, streamline processes, build accountable teams, and use technology to reduce risk. Our instructors bring hands on, dealer floor experience to every lesson, so you get practical steps you can use the same day. Explore deeper topics through related paths like used car operations, marketing, accounting, and leadership, and connect with peer insights through education and events offered throughout the year.

Program Overview

The Used Car Dealer Training Program provides a complete, modular curriculum that helps independent dealers run stronger stores. The content is built around the full dealership lifecycle: market research, vehicle acquisition, pricing strategy, merchandising, lead generation, sales process, finance and accounting, technology integration, service department efficiency, compliance, collections, and leadership. Each segment ties back to practical KPIs, so you can translate lessons into performance changes on your lot and in your back office.

Our training is delivered by instructors who have operated, scaled, and advised independent dealerships, including operations serving subprime and buy here pay here customers. You will learn frameworks for clean processes, audit ready controls, and customer centric practices that protect margins and reputation. The program pairs tactical how to guidance with case studies, templates, and realistic benchmarks you can calibrate to your market size and capital structure.

Who Should Attend

Owners and dealer principals building repeatable operations across sales, service, and finance
General managers focused on inventory turn, sales conversion, and team accountability
Controllers and accounting leaders improving cash flow visibility and closing speed
Marketing and BDC leaders increasing lead quality and appointment show rates
Collections and risk managers training on payment performance and loss mitigation
Service managers and parts leaders driving throughput and warranty control

What You Will Learn

Inventory strategy that aligns acquisition, recon standards, pricing, and turn targets
Merchandising that improves online VDP engagement and time to first appointment
Sales workflows that reduce friction and raise close rate without discounting margins
Accounting controls for speed to close, reconciliation, and cash flow forecasting
Compliance best practices that reduce regulatory risk and protect customer trust
Technology integrations that create clean data and actionable performance dashboards

Core Curriculum

The curriculum is modular, so you can focus on the topics that matter most to your store right now and layer in additional tracks as your needs evolve. Each module includes a clear objective, standard operating procedures, scorecards, and quick start templates.

1. Inventory Acquisition and Pricing

Use market data and internal turn history to shape a buy list that supports gross and volume targets. Learn auction discipline, appraisal consistency, recon budgeting, and price positioning that keeps vehicles moving without eroding front end profits.

KPI focus: days to frontline, price to market, cost to market, and turn velocity
Templates: buy list calculator, appraisal checklist, recon authorization flow

Explore deeper with used-car-dealer-inventory-management-training and used-car-dealer-pricing-strategy-education.

2. Merchandising and Marketing

Create listings that attract the right shoppers and convert more VDP views to appointments. Improve media quality, feature clarity, and value statements tied to reconditioning and warranty. Align ad spend with channel performance and seasonality.

KPI focus: VDP engagement rate, appointment set, show, and sold ratios
Templates: VDP content checklist, channel scorecard, BDC talk tracks

For broader strategy guidance, visit used-car-dealer-marketing-strategy-education and blog.

3. Sales Process and Customer Experience

Streamline your sales steps so customers move confidently from greeting to needs assessment, vehicle selection, demo, trade appraisal, and clear payment or finance structure. Emphasize transparent menus, limited handoffs, and time discipline.

KPI focus: sold per staff, gross per copy, touch count, time to desk, and CSI
Templates: sales steps, desk checklist, menu presentation framework

Explore used-car-dealer-sales-process-training and dealer-sales-training-education.

4. Accounting and Cash Flow

Tighten closing routines, reconcile daily cash, and align payables with cash conversion cycles. Learn best practices for floorplan management, deals-in-transit control, and warranty accruals that prevent surprises and accelerate decision making.

KPI focus: days to close, aged receivables, title turnaround, and cash burn runway
Templates: daily cash sheet, month end checklist, floorplan audit log

Deep dive in used-car-dealer-accounting-education and dealer-accounting-training-education.

5. Compliance and Risk Controls

Reduce risk with practical policy, training, and audit readiness. Topics include advertising rules, FTC requirements, privacy practices, record retention, Red Flags, OFAC, and state level documentation. Build a culture where compliance is normal daily behavior.

KPI focus: exception rate, audit findings, complaint rate, and corrective cycle time
Templates: compliance calendar, training tracker, policy acknowledgment

See used-car-dealer-compliance-education, state-compliance-education-for-dealers, and federal-compliance-training-for-dealers.

6. Service Operations and Warranty

Increase throughput, reduce comeback rates, and connect recon standards to merchandising value. Improve parts sourcing, technician productivity, and warranty cost control while keeping promised timelines realistic and communicated.

KPI focus: hours per RO, effective labor rate, recon cycle time, and warranty spend
Templates: recon lane board, parts SLA, warranty adjudication guide

Explore used-car-dealer-service-operations-training.

7. Technology Integration and Data

Connect your DMS, CRM, inventory tools, and marketing stack to eliminate double entry and mismatched data. Build dashboards that accurately reflect lead health, inventory aging, desked deal status, and cash position. Train teams to capture clean data at the source.

KPI focus: data completeness, duplicate rate, report latency, and user adoption
Templates: field standards, permissions matrix, dashboard blueprint

Continue with used-car-dealer-technology-integration-training.

8. Leadership, Culture, and Training

Build a talent system that recruits well, onboards consistently, and coaches to clear standards. Use weekly scorecards, one on ones, and ride alongs to reinforce process and ethics. Recognize wins and correct quickly when standards slip.

KPI focus: ramp time, voluntary turnover, process adherence, and productivity per head

See used-car-dealer-leadership-training and dealer-leadership-development-training.

Alignment With BHPH and Subprime Tracks

Many used car retailers operate hybrid models that include subprime finance or full buy here pay here. If this is you, pair the core modules with specialty tracks that deepen credit policy, underwriting, payment performance, and collections. These programs help you improve portfolio quality without sacrificing customer experience.

Formats and Resources

Training is available through live workshops, on demand modules, and peer learning events. You can blend formats to fit schedules and learning preferences across your team. Case studies, calculators, checklists, and policy templates come standard, with optional coaching add ons for implementation support.

For events and speaker lineups, explore education-and-events, 2025-event-agenda, and 2025-featured-speakers. To learn more about our mission and approach, see about-us, and for questions reach out through contact-us.

How We Measure Success

Every module maps to a small set of KPIs that indicate capability and consistency, not just short term wins. We provide before and after scorecards, coaching prompts for weekly meetings, and a 30-60-90 implementation plan so momentum sticks. Expect measurable improvements in turn, appointment show rates, gross per copy, closing speed, warranty control, and compliance health within the first quarter after adoption.

Related Learning Paths

Helpful Links

Frequently Asked Questions

Most teams complete the core program in 4 to 6 weeks with 2 to 3 hours per module, plus implementation time. Many dealers then continue with advanced or role based tracks over the next 60 to 90 days to reinforce habits and expand capabilities.

Yes. The frameworks scale. Small stores use the playbooks to create structure fast. Larger groups use the same tools to standardize processes, align metrics, and manage performance across locations with consistent training and reporting.

Core modules apply to any used car retailer. If your model includes subprime or buy here pay here, pair the program with specialty tracks like buy-here-pay-here-dealer-training-program and subprime-auto-dealer-training-program.

You receive checklists, SOPs, calculators, and scorecards. Examples include buy list templates, recon tracking, sales desk checklists, compliance calendars, and month end close routines. Role specific coaching prompts help managers run weekly meetings.

We provide a 30-60-90 plan, KPI targets, and meeting cadences to lock in habits. Many teams also join ongoing events listed on education-and-events and continue learning through updates posted on blog.