BHPH United - Buy Here Pay Here Dealer Education and Training for Subprime Auto Financing In House Financing Lease Here Pay Here Operations Compliance Leadership Marketing and Dealer Success Nationwide

Build a stronger dealership by strengthening the people side of your operation. Our Dealer HR Training and Education equips used car, buy here pay here, and subprime teams with practical, real world human resources skills that improve compliance, retention, and performance. From recruiting and onboarding to compensation design, performance management, safety, and culture, you get actionable frameworks designed for independent dealerships. Explore targeted programs such as buy-here-pay-here-hr-training, dealer-operations-management-training, dealer-compliance-best-practices, and used-car-dealer-operations-training. Every module is purpose built for the realities of lot operations, reconditioning, collections, and sales. Get the playbooks, checklists, and accountability tools your managers need to hire right, train fast, protect the business, and keep high performers engaged for the long term.

What Dealer HR Training and Education Covers

Dealership human resources is not corporate HR. It is fast, frontline, and operational. The right HR training aligns people practices with sales, inventory, service, and collections goals. This page outlines a complete, automotive specific curriculum that helps owners, general managers, and HR leaders install repeatable systems for recruiting, onboarding, compliance, pay plans, coaching, safety, and culture. Each topic is built to integrate with your existing operational playbooks and can be aligned with programs like dealer-leadership-development-training, dealer-operations-management-training, and dealer-compliance-best-practices.

Core HR Curriculum for Independent Dealers

Workforce Planning and Role Design for sales, collections, service, and back office
Recruiting Funnels that attract trained and trainable candidates quickly and cost effectively
Onboarding and 30-60-90 Day Ramp Plans tied to dealership KPIs
Compensation and Pay Plans that balance sales volume, gross, and collections quality
Performance Management and Coaching Cadence for every department lead
Dealer Specific Compliance including I-9, FLSA, EEO, harassment prevention, and recordkeeping
Safety and Risk practices that reduce injuries and downtime in reconditioning and service
Culture and Retention strategies that create engagement without inflating payroll
HR Technology selection and integration with DMS, CRM, and timekeeping

Why HR Mastery Matters in Buy Here Pay Here and Subprime

Profit in used car and BHPH flows from disciplined process. People execute that process. Strong HR ensures you consistently hire for coachability, onboard to process, measure the right behaviors, and reward outcomes that support payment performance, portfolio health, CSI, and compliance. When HR and operations move in lockstep, your store turns faster, write offs fall, and your best people stay longer.

Detailed Module Breakdowns

1. Recruiting and Selection

Build a data driven pipeline with structured interviews and scorecards aligned to role competencies. Learn how to target technicians, collectors, and sales professionals using realistic job previews, referral programs, and assessment tools. Templates are included in dealer-education-resources.

Job ads and sourcing playbooks for local markets
Interview question banks tied to values and KPIs
Hiring scorecards to reduce bias and speed decisions

2. Onboarding and Training

Accelerate time to productivity with a 30-60-90 plan that maps tasks, process checks, and early performance milestones. Cross train new hires on CRM hygiene, deal jackets, recon workflow, or promise to pay protocols based on role. Reinforce learning with shop floor or desk side coaching.

Day 1 orientation checklist and IT access matrix
Skills rubrics and shadowing guides by department

3. Compensation, Payroll, and Incentives

Design pay plans that align to gross, charge off rates, reconditioning cycle time, CSI, and attendance. We cover FLSA classification, overtime risk, draws, spiffs, and clawback guardrails that protect compliance. Tie incentives to controllable levers and publish a simple plan document for clarity.

4. Performance Management

Replace annual reviews with weekly one on ones and monthly scorecards. Managers learn to coach with metrics, document patterns, and address gaps early. Use structured PIPs when needed and retain fast learners with growth pathways and peer mentoring. See related leadership content at dealer-leadership-development-training.

5. Compliance Fundamentals

Protect the dealership with a clean HR file system and clear policy handbook. We address I-9, E-Verify, FLSA timekeeping, meal and rest rules where applicable, anti harassment training, reasonable accommodation processes, and separation documentation. Integrate with broader regulatory topics in dealer-compliance-best-practices and used-car-dealer-regulatory-compliance-training.

6. Safety and Risk in Service and Reconditioning

Reduce incidents and downtime with practical safety briefings, lockout tagout basics, PPE standards, fluid and battery handling, and incident reporting. Set up tailgate talks that last five minutes but prevent costly injuries.

7. Culture, Engagement, and Retention

Culture is not slogans. It is consistent standards, fair schedules, and visible recognition. Install a cadence for shout outs, skills badges, and career ladders. Use stay interviews to learn why your best people remain and double down on those drivers. Connect this work with customer experience tools in dealer-customer-experience-education.

8. HR Technology and Process Integration

Select tools that fit dealership realities. Consider ATS, onboarding, time and attendance, and LMS systems that integrate with your DMS and CRM. Keep workflows simple and train managers to use reports weekly. For technology guidance, see dealer-technology-training-education.

Deliverables You Can Use Immediately

Role scorecards for sales, collections, service, and office
Interview guides and hiring decision worksheets
30-60-90 onboarding roadmaps and training checklists
Pay plan templates with compliance guardrails
One on one and scorecard templates for managers
HR file index, retention timelines, and audit prep tools

Key HR Metrics for Dealers

Track a focused set of KPIs to see impact fast. Combine people metrics with operational results so HR decisions support gross and portfolio health.

Time to hire and 90 day retention by role
Onboarding completion rate and ramp time to first deal or first promise kept
Overtime hours and labor cost as a percent of gross
Injuries and lost time incidents in service and recon
Collections staff right party contacts and promises to pay per rep

Who Benefits From This HR Education

Owners, general managers, HR managers, sales managers, service and recon leads, and collections supervisors will benefit. Teams focused on buy here pay here can pair this with buy-here-pay-here-dealer-training-program and buy-here-pay-here-operations-training. Operators in traditional retail environments can connect to used-car-dealer-operations-best-practices for process alignment.

Program Formats

Content is delivered through workshops, hands on sessions, and peer learning. You can align your plan to scheduled events listed on 2025-event-agenda, explore speaker insights at 2025-featured-speakers, and learn who benefits most at who-should-attend-bhph-united-summit. For in person networking and implementation support, see meet-us and dealer-workshops-and-training.

Implementation Roadmap

Assess: Baseline HR KPIs, policy gaps, and manager capability
Prioritize: Choose quick wins that support gross and portfolio results
Install: Roll out templates, train managers, and set weekly cadences
Reinforce: Coach, audit files, and publish scorecards monthly
Scale: Replicate playbooks across rooftops with a field ready toolkit

Related Learning Paths

Strengthen your HR work by pairing it with collections, underwriting, and operations education. Programs like buy-here-pay-here-collections-training, buy-here-pay-here-underwriting-education, and dealer-operations-management-training create alignment from recruitment to revenue. For specialized regional needs, explore buy-here-pay-here-state-compliance-training and subprime-compliance-training.

Helpful Links

Dealer HR Training and Education FAQs

Owners, general managers, HR managers, and department leads in sales, collections, service, and reconditioning benefit most. Multi location operators can use the content to standardize processes across rooftops and grow with consistency.

Yes. The curriculum includes modules for collections teams, underwriting support, payment performance, and portfolio health. It also serves traditional retail used car stores by focusing on hiring, onboarding, pay plans, and compliance fundamentals.

Topics include I-9 and E-Verify, FLSA classification and overtime, timekeeping accuracy, anti harassment training, equal employment guidelines, safety basics for service and reconditioning, record retention, and separation documentation best practices.

Yes. You receive role scorecards, interview guides, onboarding roadmaps, pay plan templates, one on one frameworks, file retention indexes, and audit readiness tools designed for independent dealers and BHPH operators.

Hiring scorecards define competencies that drive sales and collections. Onboarding aligns habits to process. Pay plans reward the right outcomes. Coaching cadences turn metrics into behavior change. Together, these raise gross, improve payment performance, and reduce turnover.

Yes. The curriculum includes a rollout plan with shared templates, training calendars, and weekly manager cadences so each rooftop runs the same people playbook while allowing local flexibility where needed.