How does the program address multi location operations?

The program defines system wide standards and controlled local flexibility, with calibration meetings, KPI dashboards, and audit checklists to keep locations aligned and accountable.

How is technology integration covered in the curriculum?

Training maps data flows across DMS, CRM, payments, GPS, dialer, and accounting, and introduces data quality standards, exception reporting, and role based permissions for accurate reporting.

BHPH United - Buy Here Pay Here Dealer Education and Training for Subprime Auto Financing In House Financing Lease Here Pay Here Operations Compliance Leadership Marketing and Dealer Success Nationwide

Q: What deliverables or tools are provided to management teams?

Policy templates, underwriting tiers, collections workflows, accounting and tax checklists, and KPI dashboard examples help convert training into standardized processes and results.

Lease Here Pay Here Management Training equips independent and franchise used car dealers to design, launch, and scale a profitable, compliant lease program. This page outlines curriculum paths for general managers, finance and sales leaders, collections supervisors, accounting and compliance staff, and service leaders. Expect practical, real world content that improves payment performance, lowers skips and charge offs, and elevates customer experience. Managers learn to structure leases, forecast residuals, align credit policy with risk appetite, and standardize underwriting. We also cover portfolio reporting, tax and accounting treatment, insurance and risk transfer, skip and default strategies, and technology integration. For deeper dives, explore lease operations in lease-here-pay-here-operations-training, collections in lease-here-pay-here-collections-training, and regulatory topics in lease-here-pay-here-compliance-education. Training formats include workshops, live online sessions, and on site coaching so teams can apply lessons quickly across single or multi location stores and markets.

This management track is built for leaders who own outcomes in sales, finance, underwriting, collections, service, and accounting. The training blends policy design, process mapping, risk controls, and leadership routines that drive consistent results. Learn more about our approach in about-us and education-and-events, or explore related topics in lease-here-pay-here-dealer-training-program and buy-here-pay-here-management-training. For questions, visit contact-us and the blog for current insights.

What Lease Here Pay Here Management Training Covers

Lease Here Pay Here is distinct from retail installment and Buy Here Pay Here. The model requires precise alignment between credit policy, lease structure, residuals, taxes, accounting, collections, and remarketing. Our management curriculum turns these interlocking pieces into a clear operating system. Leaders leave with policy templates, performance dashboards, and playbooks that can be implemented across stores and teams.

Core Outcomes for Management Teams

Build or refine an LHPH program that meets profitability, compliance, and customer experience goals
Standardize underwriting and lease structure to match risk appetite and market demand
Improve payment performance and reduce charge offs with data guided collections workflows
Integrate accounting, tax, and insurance practices for accurate financials and risk transfer
Deploy KPI dashboards and leadership cadences that sustain results across locations

Leadership Modules and Skills

The management track is organized into modules that map to key functions. Each module includes definitions, policy traps to avoid, step by step workflows, sample forms, and metrics to validate execution. Leaders can go deeper through related pages like lease-here-pay-here-operations-best-practices, lease-here-pay-here-portfolio-management-training, and lease-here-pay-here-technology-integration-training.

1. Strategy and Program Design

Set the direction for your LHPH program. Define target customer segments, vehicle mix, lease terms, pricing, and servicing strategy. Align capitalization, cash cycle, and remarketing plan with volume goals.

Market mapping and competitor scan to position LHPH offering
Unit economics by vehicle class, term, and residual assumptions
Capital and liquidity planning with stress scenarios

2. Lease Structure, Pricing, and Residuals

Structure leases that balance affordability, risk, and margin. Learn residual setting, money factor or rent charge math, fees, mileage and wear policy, early termination, reinstatement, and extension rules. Compare LHPH to BHPH in buy-here-pay-here-operations-training and buy-here-pay-here-pricing-strategy-training to understand differences in cash flow and risk timing.

Residual modeling and guardrails by vehicle age, mileage, and class
Risk based pricing aligned to underwriting tiers
Tax, fees, and wear charge policy standardization

3. Credit Policy and Underwriting

Translate risk appetite into measurable rules. Standardize verification, stipulation waterfalls, and debt to income thresholds. Calibrate tiers to historical payment performance. For deeper policy design, see lease-here-pay-here-credit-policy-education and buy-here-pay-here-underwriting-education.

Income and stability verification playbooks with exception matrices
Fraud prevention checkpoints and secondary review gates
Scorecards and tier cutoffs that anticipate early payment behavior

4. Sales and Delivery Process

Train sales and F&I leaders to present LHPH value transparently and compliantly. Use needs analysis, menu presentations, and disclosure scripts that reduce rescinds and cancellations. Explore lease-here-pay-here-sales-process-training and lease-here-pay-here-customer-retention-training for additional depth.

Conversation guides for affordability, mileage, and wear expectations
Signed acknowledgments and delivery checklist controls
First payment onboarding and communication cadences

5. Collections, Payment Performance, and Loss Mitigation

Move from reactive calling to predictive, segmented workflows. Coordinate hardship options, extensions, reinstatements, and voluntary returns without drifting from policy. See lease-here-pay-here-collections-training and lease-here-pay-here-payment-performance-education, plus buy-here-pay-here-collections-best-practices for cross model insights.

0 to 29 day prevention routines that raise right party contacts and promises kept
Extension, reinstatement, and charge off decision trees with ROI thresholds
Repo and return handling aligned to lease obligations and state rules

6. Compliance, Audit Readiness, and Policy Governance

Operate with discipline across state and federal frameworks. Build a written policy library and training calendar. Prepare for audits using sampling and control testing. Explore lease-here-pay-here-compliance-education, lease-here-pay-here-compliance-best-practices, and used-car-dealer-regulatory-compliance-training.

Advertising, disclosures, adverse action, privacy, and data security controls
State specific lease and fee rules with documentation checklists
Complaint management, root cause analysis, and corrective action tracking

7. Accounting, Tax, and Reporting

Account accurately for lease revenue, residuals, depreciation, taxes, and reserves. Align DMS and accounting system mapping to monthly closes. For added depth, review lease-here-pay-here-accounting-education and buy-here-pay-here-accounting-education.

Revenue recognition, rent charges, fees, and charge off handling
Sales tax vs lease tax treatments and documentation retention
Portfolio roll rates, static pool loss, and recovery reporting

8. Inventory, Service Operations, and Reconditioning

Inventory and service strategies influence payment performance, customer retention, and residuals. Use make ready standards, reconditioning matrices, and warranty or service contract alignment to protect cash flow. See lease-here-pay-here-service-operations-training and used-car-dealer-inventory-management-training.

9. Technology and Data Integration

Integrate DMS, CRM, payment, GPS, dialer, and accounting tools into a single view. Define data quality standards and create daily exception reports for fast corrections. Learn more in lease-here-pay-here-technology-integration-training and dealer-technology-training-education.

KPIs and Cadence for Ongoing Management

A strong LHPH program relies on a weekly and monthly rhythm that ties KPIs to action. Management training includes dashboard templates and meeting agendas for cross functional teams. Leaders practice interpreting variance, asking diagnostic questions, and assigning owners to next steps.

Originations: approval rate, contract to funding cycle time, advance to value, tier mix
Portfolio: delinquency by bucket, roll rates, promises kept, extensions, reinstatements
Loss: charge off rate, time to repo or return, recovery rate, net loss by cohort
Customer: complaints per 100 contracts, retention, repeat and referral volume

Multi Location and Growth Considerations

Scaling LHPH across markets increases variability. Standardize what must be identical and allow controlled flexibility for local conditions. Use playbooks, policy attestations, and calibration sessions to keep stores aligned. Explore buy-here-pay-here-multi-location-operations-training and lease-here-pay-here-growth-strategy-education for advanced guidance.

Role Based Paths Inside the Management Track

Teams progress fastest when each leader has a defined path with shared language and goals. The management curriculum offers role based sequences and cross training to build bench strength.

General Manager: strategy, KPI cadence, policy governance, talent development
Sales and Finance: presentation, disclosures, underwriting to policy, funding readiness
Collections Manager: segmentation, dialer strategy, hardship programs, loss mitigation
Controller: lease accounting, tax, reconciliations, portfolio reporting
Service Manager: reconditioning standards, warranty alignment, customer communication

Delivery Formats and Learning Experience

Training is delivered in practical formats that fit dealership schedules. Workshop sessions emphasize hands on exercises using your policies and forms. Live online modules provide focused refreshers and calibration between stores. On site coaching supports implementation and change management. Explore dealer-workshops-and-training, dealer-practical-training, and dealer-advanced-operations-training for format details.

Resources and Continuing Education

Keep skills current with updates on regulatory shifts, lending trends, and operations best practices. Visit blog for insights, education-and-events for upcoming learning opportunities, and dealer-education-resources for tools and templates. For collaborative learning, review dealer-peer-learning-education and dealer-industry-insights-education.

Related Resources

Lease Here Pay Here Management Training FAQs

Lease Here Pay Here uses a lease contract with a residual rather than a retail installment sale. The structure changes taxes, accounting, customer obligations, collections options, and remarketing. Management must align policy, pricing, and servicing to reflect these differences.

General managers, sales and finance leaders, collections managers, controllers, compliance officers, and service directors benefit most. Cross functional teams gain a shared framework for policy, process, and performance management.

Key metrics include approval rate, contract to funding time, delinquency by bucket, roll rates, promises kept, extensions and reinstatements, charge off and recovery rates, and cohort profitability. Leaders learn to connect these metrics to daily actions.

Yes. The curriculum covers advertising and disclosures, adverse action, privacy and data security, and state specific lease rules. It includes audit readiness routines, sampling approaches, and documentation controls for consistent execution.

Management training defines which policies must be identical system wide and where limited local flexibility is allowed. It provides calibration meetings, KPI dashboards, and audit checklists to keep stores aligned and accountable.

Leaders receive policy templates, underwriting tiers, collections workflows, accounting and tax checklists, and KPI dashboard examples. These resources help convert training into standardized processes and measurable outcomes.

The course maps data flows across DMS, CRM, payments, GPS, dialer, and accounting. It introduces data quality standards, exception reporting, and role based permissions to protect controls and produce accurate management reporting.